7-Day Return & Refund Policy

At Nexoura Gulf, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

• The return request must be made within 7 days of delivery.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, and included items.

• The product must not be damaged due to misuse, improper handling, or normal wear and tear.

• Proof of purchase or your order number may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos or a short video showing the problem

After reviewing your request, our support team will provide the appropriate solution.

Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed using the applicable refund method. Processing times may vary depending on the payment provider or bank.

Return Shipping

For returns due to a change of mind or other reasons not caused by Nexoura Gulf, the customer may be responsible for the return shipping costs.

If the item is defective, damaged upon arrival, or the wrong product was sent, please contact our support team before returning the item so we can assist you.

How to Request a Return

To request a return, contact us at:

Email: support@nexouragulf.com

Please include your order number and the reason for your return.

Our support team will guide you through the return process.

Important

Returns requested after the 7-day return period may not be accepted. We recommend inspecting your order as soon as you receive it and contacting us promptly if there is any issue.

Nexoura Gulf reserves the right to reject returns that do not meet the conditions outlined in this policy.

Contact Support

For any questions regarding returns or refunds, please contact:

support@nexouragulf.com

We are happy to assist you.