Shipping Policy

Last Updated: August 8, 2026

At Nexoura Gulf, we aim to provide a smooth and reliable delivery experience for customers across the United Arab Emirates.

1. Shipping Coverage

We currently deliver orders across the United Arab Emirates (UAE).

Delivery availability may vary depending on the location and courier service.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive tracking information where available.

3. Delivery Time

Estimated delivery time within the UAE is generally:

3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, and other circumstances beyond our control.

4. Shipping Charges

Available shipping charges will be displayed at checkout before you complete your purchase.

Any applicable shipping fees will be clearly shown during the checkout process.

5. Order Tracking

When tracking information is available, we will provide the relevant tracking details after your order has been dispatched.

Please allow some time for tracking information to become active after the order has been shipped.

6. Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• Valid UAE phone number

• Any relevant delivery instructions

Nexoura Gulf is not responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect delivery information

• Unforeseen logistical circumstances

If your order is significantly delayed, please contact our support team and we will do our best to assist you.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, unreachable, or has provided incorrect delivery information, additional delivery arrangements may be required.

Any additional charges resulting from repeated delivery attempts may be the customer's responsibility where applicable.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide your order number and clear photos or videos of the package and product so our support team can review the issue.

10. Contact Us

If you have questions about shipping or your order, please contact our support team:

Email: support@nexouragulf.com

Our team will be happy to assist you with your delivery-related questions.

Nexoura Gulf
Serving customers across the UAE.